Knowledge Base/Account Management
Are you having trouble receiving emails from Digital-Tutors?
Dale Gomez
posted this on February 15, 2010 15:36
About Spam Blockers:
Are you having trouble receiving emails from Digital-Tutors? If so, please read below for possible explanation/solution. Prior to registering at Digital-Tutors, please follow these steps to ensure successful delivery of all of our confirmation emails. The process for ensuring successful delivery may vary depending on your email provider. Please choose your email provider from the list below for instructions:
Instructions for Hotmail Accounts
Instructions for Yahoo! Accounts
Instructions for Google Mail (Gmail) Accounts
All Other Email Accounts
Instructions for Hotmail Accounts
If you are having issues with Digital-Tutors emails not getting through to your Hotmail account, please ensure that the @digitaltutors.com domain is added to the safe senders list. If you're unsure how to do this, please follow the steps below.
Log into Hotmail and click on Options
Click on "Hotmail" under the "Show options for" column on the left side
Under the "Preventing junk email" column, click on "Safe and blocked senders"
Click on "Safe senders"
In the "Sender or domain to mark as safe" field, type in digitaltutors.com.
Click on the "Add to list >>" button
Verify @digitaltutors.com has been added to the safe senders list
Instructions for Yahoo! Accounts
If you are having issues with Digital-Tutors emails not getting through to your Yahoo! Mail account, please ensure that cs@digitaltutors.com is added as a contact in your address book. If you're unsure how to do this, please follow the steps below.
Log into Yahoo! Mail and click the "Add" link next to Contacts
Give the new Contacts entry a name you'll remember. For example, "Digital Tutors".
Type "cs@digitaltutors.com" into the Email field.
Click "Save" button.
Verify the new contact was created with the email address "cs@digitaltutors.com"
Instructions for Google Mail (Gmail) Accounts
If you are having issues with Digital-Tutors emails not getting through to your Gmail account, please ensure that email from cs@digitaltutors.com is set to never be delivered to spam. If you're unsure how to do this, please follow the steps below.
Log into Gmail and click on the Settings icon (looks like a gear) in the top right.
In the dropdown from the Settings icon, click on "Mail settings".
Click on "Filters" in the tabs along the top of the Settings page.
Click on "Create a new filter".
Type "cs@digitaltutors.com" into the "From" field.
Click the "Next Step" button
Check the box that says "Never send it to Spam".
Click the "Create Filter" button.
Verify that filter says all mail sent from cs@digitaltutors.com will never be sent to Spam.
All Other Email Accounts
Please check your ISP's rules for blocking emails and treating them as Spam.
Follow the instructions to let your ISP know that you want to receive emails from cs@digitaltutors.com.
Try adding cs@digitaltutors.com to your Address Book.
Are You Using These ISPs?
Below you will find several ISPs that we seem to block our emails the most. If you have an account with any of them, please make sure you check into their blocking rules.
- wp.pl
- email.cz
- various educational institutions
If you followed all of the above steps correctly, then congratulations! You have successfully allowed Digital-Tutors to send you important emails regarding your account. If you have question regarding the above content, please feel free to email helpdesk@digitaltutors.com.