If you encounter technical questions while going through a lesson or course, we would welcome you to take advantage of Connect, our community forums, where your technical questions will be answered by DT staff, instructors, moderators or any one of our 50,000+ community of members.

When posting a question to the forums there are a few things that, if included, will help get your question answered faster. So while this isn't a verbatim for what you should post, by adding as much of the following information to your post as possible will help our staff, instructors and other Connect members answer your questions faster.

Please keep in mind that you must first have a forum account before creating a new post. If you need assistance setting up a forum account, please view the video below by clicking this link. If you need assistance in posting a new topic please follow the screenshots below or by clicking this link.

Suggested things to include in your question

Your post may include any number of things, so while the following items certainly aren't required they can be helpful and by extension assist Digital-Tutors staff, instructors and other Connect members answer your question faster.

• The course you're following.

  Please be as descriptive as possible.
  Example: Instead of just "Intro to Maya", saying "Introduction to Maya 2011" is helpful as there is also an "Introduction to Maya 2009" that covers different topics.

• The lesson within the course you have a question about.

  If you're having an issue with a specific part in the lesson please include the approximate time code.
  Example: Instead of just "Lesson #10", including the time code of "Lesson #10 at about 1:20" lets others know precisely what steps you're attempting to follow when you came across the issue.

• The software you're using.

  Please include the version number.
  Example: Instead of just "Maya", "Maya 2009" is helpful as there are many changes between software versions and it could be possible that the issue you came across is related to the version you're using.

• Do you get an error message?

  Example: Instead of "Maya is giving me an error message", saying "I'm getting the error message PAR 0.n error 021017: msg send to host X failed".

• If possible, post a screenshot or two of the issue.

  If you're not sure how to post a screenshot, please see this Helpdesk article.




With all of the above examples, here's an example of a vague post and a good post about the same question.

Example of a vague post: Hello! I'm following the rendering course and when I try to render I get an error. What am I doing wrong?

Example of a good post: Hello! I've been following the Rendering Interiors with mental ray and Maya 2011 course and yesterday I was able to render without a problem. However, today when I pick up at lesson #13 at about 2:30 when I try to render I'm getting the error PAR 0.n error 021017: msg send to host X failed. I've attached a screenshot of what's occurring when I hit the "Render Preview" button. What am I doing wrong?

Creating a forum account

Steps to post a new topic