Knowledge Base/Site Support

I'm having issues logging into the site or I'm being logged off automatically. What can I do?

Dan LeFebvre
posted this on July 01, 2011 14:06

 

In order to log into the Digital-Tutors website, cookies must be enabled on your browser. To view our privacy policy on the use of cookies, please click here. If you are having issues logging in or are able to log in and are automatically being logged out while browsing around the site, it is likely that there is an issue with the cookies. To resolve this, please clear out all cookies for the Digital-Tutors website. This is most commonly done by clearing out all "browser cache", as for most browsers the cookies are considered a part of the browser cache. This forces the browser to update cookies and resolves most login issues. If you're unsure of how to clear out browser cache, please choose the appropriate step for your browser below.

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If you are receiving an "Invalid username or password" error or have forgotten your password, please click here to view instructions on how to reset your password.

Important!

Deleting all browser cache and cookies will remove any and all stored data for all websites on your system. This means you may lose things like browser-stored passwords for other sites. Digital-Tutors cannot be held responsible for any issues resulting in the deleting of cache or cookies for other sites. If you do not wish to delete all the browser cache and cookies, please be sure to only remove the cookies for Digital-Tutors' website.

 

Remove all cache and cookies in Firefox

Please note: If you have not already done so, please read this important note about deleting all cache and cookies.

Step 01 Open the Clear Recent History Window

Go to Tools > Clear Recent History to open the Clear Recent History Window. Alternatively, you can use the hotkey Ctrl+Shift+Del. Open the Clear Recent History Window

Step 02 Change the "Time range to clear" to "Everything"

Change the Time range to clear to Everything

Step 03Click the "Details" button

Please note: If you have not already done so, please read this important note about deleting all cache and cookies.

Click the Details button

Step 04Verify that "Cookies" is checked

Optional: If you wish to clear all browser cache, you may check all of the boxes shown in the screenshot.

Verify that Cookies is checked

Step 05Click the "Clear Now" button

Please note: Depending on the amount of cache stored on your system, clearing out all of the cache may take a few moments.

Click the Clear Now button

Step 06 Once the cache is cleared, please try logging in again.

Log in again

This concludes the steps required to delete all cache in Firefox. This should resolve most issues on the site where you may have difficulty logging in or are automatically logged off. If you continue having issues, please click here to submit a support ticket so we can resolve the issue for you.

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Remove only Digital-Tutors cookies in Firefox

Step 01 Open the Options Window

Go to Tools > Options to open the Options Window. Open the Options Window

Step 02 Click on "Privacy"

Click on Privacy

Step 03 Click on the "remove individual cookies" link

Click on the remove individual cookies link

Step 04 Find "digitaltutors.com" in the list of sites

Find digitaltutors.com in the list of sites

Step 05 With the digitaltutors.com folder selected, click the "Remove Cookies" button

Click the Remove Cookies button

Step 06 Once the digitaltutors.com folder is deleted, you may close out of the open Options windows and log in again.

Log in again

This concludes the steps required to delete the Digital-Tutors cookies in Firefox. This should resolve most issues on the site where you may have difficulty logging in or are automatically logged off. If you continue having issues, please click here to submit a support ticket so we can resolve the issue for you.

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Remove all cache and cookies in Chrome

Please note: If you have not already done so, please read this important note about deleting all cache and cookies.

Step 01 Open the "Clear browsing data" window

Go to the wrench icon > Tools > Clear browsing data... to open the Clear Browsing Data Window. Alternatively, you can use the hotkey Ctrl+Shift+Del. Open the Clear Browsing Data Window

Step 02 In the "Obliterate the following items from" dropdown box, choose "the beginning of time"

Set Chrome to Obliterate the following items from the beginning of time.

Step 03Verify that "Delete cookies" is checked and check any other cache that you may want to delete

Please note: If you have not already done so, please read this important note about deleting all cache and cookies.

Verify the cookies will be deleted

Step 04Click the "Clear browsing data" button

Please note: Depending on the amount of cache stored on your system, clearing out all of the cache may take a few moments.

Click the Clear Browsing Data button

Step 05 Once the browsing data has been cleared, you may close the Options tab

Close the Options tab

Step 06 Please try logging in again

Log in again

This concludes the steps required to delete all cache in Chrome. This should resolve most issues on the site where you may have difficulty logging in or are automatically logged off. If you continue having issues, please click here to submit a support ticket so we can resolve the issue for you.

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Remove only Digital-Tutors cookies in Chrome

Step 01 Click on the wrench icon in the top right and then click on "Options"

Click on the wrench icon > Options to open the Options tab. Open the Options tab

Step 02 Click on "Under the Hood"

Click on Under the Hood

Step 03 Click on the "Content settings..." button

Click on the Content Settings button

Step 04 Click on the "All cookies and site data..." button

Click on the All Cookies and Site Data button

Step 05 Find any references to digitaltutors.com or www.digitaltutors.com in the list of sites

Find digitaltutors.com in the list of sites

Step 06 Hover over the right-side and click the "X" to remove the cookies for digitaltutors.com and www.digitaltutors.com

Please click the Play button on the video below to a quick example of how to perform this step.

Step 07 Once the browsing data has been cleared, you may close the Options tab

Close the Options tab

Step 08 Please try logging in again

Log in again

This concludes the steps required to delete the Digital-Tutors cookies in Chrome. This should resolve most issues on the site where you may have difficulty logging in or are automatically logged off. If you continue having issues, please click here to submit a support ticket so we can resolve the issue for you.

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Remove all cache and cookies in Internet Explorer

Please note: If you have not already done so, please read this important note about deleting all cache and cookies.

Step 01 Open the "Delete Browsing History" window

Click on "Safety" and then click on "Delete Browsing History..." to open the Delete Browsing History Window. Alternatively, you can use the shortcut Ctrl+Shift+Del. Open the Delete Browsing History Window

Step 02Verify that "Cookies" is checked

Please note: If digitaltutors.com is in your Favorites list, please verify that the "Preserve Favorites website data" is not checked.

Verify that Cookies is checked

Step 03Optional: Check the box next to any other cache that you may want to delete

Please note: If you have not already done so, please read this important note about deleting all cache and cookies.

Check any other data you may wish to delete

Step 04Click the "Delete" button

Please note: Depending on the amount of cache stored on your system, clearing out all of the cache may take a few moments.

Click the Delete button

Step 05 Please try logging in again

Log in again

This concludes the steps required to delete all cache in Internet Explorer. This should resolve most issues on the site where you may have difficulty logging in or are automatically logged off. If you continue having issues, please click here to submit a support ticket so we can resolve the issue for you.

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Remove only Digital-Tutors cookies in Internet Explorer

Step 01 Verify you are on the Digital-Tutors website at www.digitaltutors.com

Verify you are on the DT website

Step 02 Click on Tools > Developer Tools to access the Developer Tools Window

Click on "Tools" and then click on "Developer Tools" to open the Developer Tools Window. Alternatively, you can use the shortcut F12. Hit F12 to open the Developer Tools Window

Step 03 Open the Cache menu and click on "Clear Cookies for Domain"

Click on Clear Cookies for Domain in the Cache menu

Step 04 Click the "Yes" button to verify deletion of cookies for www.digitaltutors.com

Click the Yes button

Step 05 Click the "X" to close the Developer Tools window and return to the Digital-Tutors website

Click the X to close the Developer Tools window

Step 06 Please try logging in again

Log in again

This concludes the steps required to delete the Digital-Tutors cookies in Internet Explorer. This should resolve most issues on the site where you may have difficulty logging in or are automatically logged off. If you continue having issues, please click here to submit a support ticket so we can resolve the issue for you.

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