Knowledge Base/Account Management

How do I cancel my subscription?

Dale Gomez
posted this on April 06, 2011 10:59

Step 01Click on "My Account"

Please note: You must be logged into your account to see this link and access the "My Account" page.

Click on My Account
Alternatively, you may access the "My Account" page by clicking this link.

Step 02 Click the "Cancel" link to the right of your subscription plan

Click the Cancel link

Step 03 Fill out the short Cancellation Survey

When filling out the Cancellation Survey, we ask that you take the time to give us your feedback to tell us how we can improve our service. Cancellation screen

If you need assistance at any time throughout this process, please contact our customer service team via email: helpdesk@digitaltutors.com.

 

Comments latest first

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Walter Swenke
Digital-Tutors

Hello,

You can cancel your subscription at anytime before your renewal, and you will still continue to have access through the end of your plan.

If you have additional questions, please feel free to create a help ticket with us as we are happy to assist.

http://www.digitaltutors.com/11/help.php

Sincerely,

Customer Service Team

February 28, 2012 11:20
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FromHell Alex

Marco Belletti, I have the same question. I want to cancel the next money charge, but the last one happend yesterday. So, I'd like to use DT due to next month.

February 15, 2012 04:23
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Marco Belletti

If I cancel at the middle of the month, but I payed for the whole month, the cancellation will start at the end of the payed period, right?

January 13, 2012 07:45